Summary

This second-line support engineer handles escalations and helps maintain reliable technology services across AJ Bell. The role supports colleagues across the organisation and requires working in the office at least 50% of the time.

Responsibilities

• Resolve escalated hardware and software issues
• Automate and standardise service desk tasks
• Document procedures and train service desk colleagues
• Install and maintain business applications
• Administer backup and restore operations
• Review application delivery and patching processes
• Support cloud migration and technology project work