Summary

This onsite London lead role owns issuer-side scheme compliance and card disputes across Visa and Mastercard programs. The role leads a team, builds control frameworks, governs card issuance operations and vendors, and manages scheme relationships and audit readiness.

Responsibilities

• Develop a one-to-three-year scheme compliance strategy
• Lead issuer-side compliance across visa and mastercard programs
• Manage and coach compliance product specialists
• Own fraud and non-fraud card disputes compliance
• Oversee compliance across the issuer supply chain
• Monitor scheme kpis to prevent enforcement actions
• Maintain controls and prepare audit-ready responses