Summary

This senior returns manager will lead reverse logistics performance across Quince's UK and EU operations. The role covers returns forecasting, refunds, fraud prevention, carrier management, compliance, and resale, with no working arrangement specified.

Responsibilities

• Forecast returns volumes and plan processing capacity
• Oversee refund accuracy, grading audits, and turnaround SLAs
• Develop fraud controls and investigate high-risk return cases
• Reduce logistics-driven returns through root cause analysis
• Manage resale channels and recovery value for returned inventory
• Negotiate carrier rates and monitor return-shipment performance
• Track lifecycle SLAs and report returns KPIs to leadership