Summary

The renewals expert manages relationships with customers nearing the end of their electric vehicle leases, supporting renewals, extensions, and retention across salary sacrifice, consumer, and BCH products. The role focuses on improving renewal rates, winning back former customers, and matching drivers with their next car.

Responsibilities

• Manage end-of-lease customer renewal pipelines
• Advise customers on renewals and lease extensions
• Retain customers across leasing product lines
• Re-engage lost customers and repair relationships
• Match drivers with suitable next cars
• Follow up promptly with customers