Summary

This full-time program manager role will build and operate scalable customer onboarding programs for a high volume of commercial customers at Figma. Based in London, the role focuses on customer enablement, product adoption, metrics, and collaboration with sales, marketing, and operations teams.

Responsibilities

• Manage scalable onboarding programs for commercial customers
• Guide customers toward successful onboarding closeout
• Develop customer training and enablement resources
• Analyze onboarding metrics and customer feedback
• Build scalable programs with sales and marketing
• Lead customer webinars across diverse personas