Summary

Product specialist role focused on optimising ASOS customer care products, digital tools and advisor-facing journeys. This established individual contributor role works across product, engineering and operations in a hybrid arrangement requiring at least three office days per week.

Responsibilities

• Own and improve customer care products
• Translate operational needs into product enhancements
• Lead product enhancement delivery and rollout
• Analyse digital care tool performance
• Document customer journeys and product requirements
• Drive experimentation and continuous improvement initiatives
• Support automation, ai and self-service adoption