Summary

The product specialist improves ASOS customer care products, tools, and journeys, connecting customer and frontline advisor needs with product delivery. This established individual-contributor role focuses on execution and optimisation, with at least three days a week in the office.

Responsibilities

• Improve customer care products, tools, and journeys
• Translate operational needs into product requirements
• Bring frontline insight into roadmap discussions
• Lead delivery and rollout of product enhancements
• Analyse digital care tool performance and efficiency
• Support training and adoption across frontline teams
• Evaluate automation and self-service improvements