Summary

This product manager role owns Wise’s customer-facing support experience, including faq, self-service, help center, and conversational assistant products. You’ll shape consumer mobile journeys, ship ai-powered automations, and lead a multi-quarter roadmap focused on reducing customer effort and support demand.

Responsibilities

• Own faq, self-service, and assistant roadmap
• Rebuild customer-facing support journeys
• Design and execute a/b experiments
• Ship conversational ai support automations
• Partner with content design and engineering
• Improve automation and reduce customer effort