Summary

This mid-level product manager will own the vision and roadmap for a customer service platform supporting advisors across chat, email, social messaging, and other channels. The hybrid role is based in London or Stockholm and focuses on support tooling, API infrastructure, channel routing, and AI-enabled automation.

Responsibilities

• Own support tools product vision and roadmap
• Define access across chat email and social channels
• Strengthen apis connecting support systems
• Partner with engineering through iterative launches
• Identify ai automation in advisor workflows
• Define metrics and run product experiments