Summary

This product manager owns the shared customer and accounts platforms that underpin Shawbrook’s core banking systems, including the customer data record, account lifecycle, and integrations with Thought Machine Vault Core. The role leads a hands-on platform roadmap, API contracts, and legacy migrations, working closely with engineering teams and other internal partners.

Responsibilities

• Own the roadmap across customer and accounts platforms
• Define customer matching and account lifecycle behavior
• Manage stable APIs and integration standards
• Plan migrations from legacy customer and account systems
• Translate regulatory needs into detailed requirements
• Review implemented behavior and sign off testing