Summary

This senior product expert role supports life sciences customers using Veeva Compass patient, prescriber, and national data products. The role is work-anywhere and focuses on onboarding, customer education, data investigations, product feedback, and value realization, with a base salary of $65,000–$150,000.

Responsibilities

• Lead customer engagements from contracting onward
• Onboard and train customers on Compass
• Investigate customer data and product inquiries
• Maintain account and customer health information
• Communicate product releases and roadmap updates
• Collect customer feedback and product gaps
• Create user guides and training materials