Summary

Mid-level product designer owning the Bookable Navigator Inbox, used by GP practice teams to triage and act on patient requests. The role focuses on user research and end-to-end product design for NHS healthcare, working four days in the London office and one day from home.

Responsibilities

• Research practice staff workflows through interviews and observation
• Scope product tickets before engineering begins
• Analyze product metrics to identify user friction
• Design inbox experiences from mvp to polished interfaces
• Partner with engineers from sketches through launch
• Measure outcomes of shipped design changes