Summary

This associate role provides Italian-speaking clients with support across J.P. Morgan Private Banking digital platforms. The specialist handles client inquiries and escalations, supports digital adoption, and contributes to service processes and training content.

Responsibilities

• Support clients with login and platform navigation
• Resolve digital, operational, and administrative inquiries
• Deliver digital demonstrations and adoption tours
• Triage shared mailbox inquiries and route tickets
• Maintain knowledge bases and update client FAQs
• Document service tickets and track resolutions
• Support digital enrolment forms and onboarding workflows