Summary

This principal product manager role owns the vision, strategy, roadmap, and servicing experience for Wise's high volume customers. The role focuses on lifecycle growth, personalised operational support, regulatory compliance, and scalable AI-enabled servicing across cross-functional teams.

Responsibilities

• Shape high volume servicing vision and roadmap
• Scale operational support with ai solutions
• Improve predictability for high volume customers
• Balance servicing quality, efficiency, and scalability
• Align servicing controls with regulatory requirements
• Coordinate strategy across operations and compliance