Summary

This principal product manager role owns Hopper's customer-facing conversational AI agent across chat and voice, including conversation design, interfaces, quality, and partner integrations. It is a design-leaning, hands-on role supporting enterprise travel brands and millions of travelers, and is fully remote.

Responsibilities

• Own conversational agent roadmap across chat and voice
• Shape enterprise partner requirements and launch decisions
• Produce flows and wireframes in figma
• Build prototypes with ai coding tools
• Define quality bars for agent evaluation
• Specify agent behavior, guardrails, and escalation policies
• Iterate from production conversation data