Summary

This principal customer success role owns relationships with NiCE’s most strategic, high-value customers and partners. The role builds executive trust, shapes customer outcomes across internal teams, and leads high-stakes renewal and growth conversations, with travel for important in-person engagements.

Responsibilities

• Own strategic customer and partner account relationships
• Build trusted relationships with vp and c-suite stakeholders
• Translate programme and technical delivery into customer value
• Lead renewal, growth, and expansion conversations
• Track usage, adoption, roi, and future priorities
• Identify account risks and growth opportunities early
• Travel for high-stakes in-person customer engagements