Summary

Principal Customer Success Manager responsible for advising enterprise pharmaceutical clients, improving platform adoption, retaining and expanding strategic accounts, and translating campaign performance into commercial recommendations. The role requires deep pharmaceutical and digital marketing experience and offers work-from-home or office flexibility.

Responsibilities

• Advise enterprise pharmaceutical clients strategically
• Build executive relationships and improve retention
• Develop adoption and commercial outcome strategies
• Translate campaign analytics into business recommendations
• Coordinate complex client programs and timelines
• Identify account expansion opportunities and manage budgets
• Shape product roadmap through customer feedback