Summary

This principal-level role will shape the Wise Assistant’s conversational AI experience for customer support and beyond. You’ll design agents and automation systems, own prompts and context, and guide work across multiple teams; no working arrangement is specified.

Responsibilities

• Design conversational ai systems for customer support
• Architect agents and define system interactions
• Own prompts, reasoning, and contextual knowledge
• Set automation strategy and steer product direction
• Prioritise system needs across multiple teams
• Coach designers and raise design maturity