Summary

This senior client-facing specialist supports customers after go-live of Charles River's investment management software. The role focuses on application configuration, workflow training, requirements gathering and issue resolution; travel may be required by customers.

Responsibilities

• Analyze customer requirements and application issues
• Configure and tune the CRIMS application
• Train users on existing workflows
• Maintain client issue lists and status reports
• Document requirements for new asset classes and business lines
• Communicate software defects and validate fixes