Summary

The personal shopper will deliver elevated, personalised luxury fashion experiences for walk-in customers, existing clients, and high-value local and international clients. Based at the Browns Boutique in Mayfair, the role focuses on building and growing a client book, driving sales, and managing the end-to-end customer journey across physical and digital channels.

Responsibilities

• Build and grow a high-value client base
• Acquire clients through boutique and digital channels
• Provide personalised style advice and product recommendations
• Manage client journeys from outreach through fulfilment
• Host private shopping appointments and client events
• Handle bespoke orders, returns, and customer care