Summary

Provide personalised customer care to Barclays retail banking customers in a branch or local hub. Resolve complex queries about banking products and services, including account balances, transactions and payments, with full training provided.

Responsibilities

• Resolve complex customer queries across chat, email and phone
• Answer questions about balances, transactions and payments
• Provide personalised guidance on banking products and services
• Identify improvements to customer care processes
• Develop procedures and controls to mitigate risk
• Report customer care performance to senior stakeholders