Summary

The OTC and ETF Operational Change Manager Director leads Citi’s operational change function, overseeing people, the departmental budget, risk controls, and a portfolio of transformation programmes. This is a director-level role based in London with a hybrid working model, including up to two days working from home per week.

Responsibilities

• Set the OTC and ETF change roadmap
• Lead and develop team leads and senior analysts
• Oversee delivery across the change project portfolio
• Own the department’s operational risk and control framework
• Manage the departmental budget and headcount planning
• Build executive relationships with institutional clients
• Prioritise technology investment and automation initiatives