Summary

This director-level role supports Morgan Stanley’s Global Operations Transformation team, helping teams adopt user-led tools and deliver automation solutions. The scope includes tool enablement, knowledge sharing, and improving the transformation team’s support model; flexible working arrangements may be available.

Responsibilities

• Identify tooling opportunities through strategic planning
• Support design and delivery of automation solutions
• Host tool training, office hours, and demonstrations
• Troubleshoot user issues in one-to-one sessions
• Share best practices and success stories across operations
• Connect business problems with reusable existing solutions
• Improve transformation support through user feedback