Summary

This lead role owns BJAK's operational backbone for its UK business, covering customer service, administration, internal workflows, and process improvement. The role is hybrid, requiring at least three days per week in the UK office, and involves hiring and leading operations teams while partnering closely with the CEO.

Responsibilities

• Define UK operational strategies for growth
• Run daily customer and administrative operations
• Hire and develop the operations team
• Identify bottlenecks and improve internal processes
• Lead customer support and handle escalations
• Oversee office administration and vendor coordination