Summary

This mid-level Operations Manager role sits at the centre of Fanvue's Business Operations function, covering payments, payouts, verification, fraud, risk, compliance, and user safety. The role is broad and hands-on, with responsibility for investigating operational issues, reconciling data, managing provider relationships, and closing incidents. It is hybrid, with two days per week in the London office and the remainder remote.

Responsibilities

• Resolve urgent ambiguous operational problems
• Manage payment and payout provider relationships
• Reconcile provider and internal system records
• Investigate fraud and propose risk controls
• Support live money and safety incidents
• Write runbooks and post-incident reviews