Summary

This senior operations manager role runs shifts at a high-volume hybrid sort centre, leading 50–100+ operatives across deployment, throughput, quality, and health and safety. The role is fully site-based, focused on daily floor leadership, operational controls, continuous improvement, incident response, and implementing change in a rapidly scaling logistics startup.

Responsibilities

• Lead shifts across high-volume parcel sortation
• Deploy operatives against throughput and quality targets
• Performance-manage and develop frontline operations teams
• Build controls, cadences, metrics, and sops
• Plan labour, training, and upcoming operational risks
• Manage handovers, outages, peaks, and labour gaps
• Implement robotics and new sortation technology