Summary

This senior operations manager role runs shifts at Relay's London sort centre, leading 50–100+ operatives through high-volume parcel sortation. The onsite role owns shift delivery, safety, quality, performance improvement, and operational change in a time-critical warehouse environment.

Responsibilities

• Lead shift plans and deploy frontline labour
• Manage performance of 50–100+ operatives
• Track throughput, quality, and safety metrics
• Build controls, cadences, and standard operating procedures
• Plan labour, training, and upcoming shift risks
• Complete end-of-shift handovers and escalations
• Implement robotics and sortation technology changes