Summary

This mid-level operations and growth manager will build and run heycater!'S London catering marketplace. The role covers partner and client operations, order execution, account care, process development, and sales support, with regular on-site work in London and direct reporting to the Head of UK.

Responsibilities

• Onboard and manage London catering partners
• Ensure smooth execution of every order
• Own B2B client onboarding and account care
• Support retention, upselling, and re-engagement
• Identify and approach new B2B prospects
• Document and improve operational workflows
• Resolve partner and client issues quickly