Summary

The operational excellence lead will own BJAK's uk operational backbone across customer service, administration, internal workflows, and company execution. This is a hands-on leadership role that builds and leads operations teams, improves systems and processes, and works hybrid from the uk office at least three days per week.

Responsibilities

• Define and execute uk operational strategies
• Run daily customer and administrative operations
• Hire and develop operations and admin teams
• Improve processes and automate operational workflows
• Lead customer support and handle escalations
• Oversee office administration and vendor coordination