Summary

This senior technical analyst role delivers end-user IT support across Deloitte offices, hosted events, and remotely. Based in London with hybrid working, the role handles desktop and mobile devices, service queues, office IT/AV equipment, and IT asset records.

Responsibilities

• Troubleshoot software and hardware issues for end users
• Record incidents and service requests in ServiceNow
• Prioritize support queues and update users on progress
• Configure and maintain computers, mobile devices, and printers
• Update asset statuses and maintain office IT stock
• Check office IT and AV equipment regularly
• Provide technical support at offices and events