Summary

This mid-level claims handler role manages litigated and non-litigated road traffic accident personal injury claims within Aviva’s legal services department. The hybrid position requires knowledge of the OIC and MOJ processes and involves spending at least 50% of the working week in the office.

Responsibilities

• Manage litigated and non-litigated claims
• Guide customers through road traffic accident claims
• Make claim decisions and provide clear guidance
• Maintain high technical standards across caseload
• Work with legal representatives to achieve fair outcomes
• Improve claims processes and customer experiences