Summary

This is a full-time modern workplace operations analyst role at AustralianSuper, providing advanced support for workplace technology across a global organisation. The role works in a hybrid environment, resolving escalated issues and helping improve services, deployments, and automation.

Responsibilities

• Provide advanced support for microsoft 365 and workplace technologies
• Resolve escalated incidents and complex service requests
• Investigate root causes with internal teams and vendors
• Support technology projects, deployments, and upgrades
• Maintain knowledge articles, procedures, and operational documentation
• Identify automation opportunities to improve user experience