Summary

This senior technical operations role provides level-two production support for American Express’s global merchant and payment network services. The role owns complex incidents across payment functions and serves as a technical interface for merchants, partners, third-party processors, and internal teams worldwide.

Responsibilities

• Own complex production support issues across payment functions
• Drive incident resolution across internal technical teams
• Interface directly with global merchants and partners
• Provide level-two escalation support for external customers
• Support authorization, file transfer, and interactive applications
• Manage certificate-related production support issues