Summary

This mid-level officer role investigates and resolves insurance claims complaints within AustralianSuper’s Member Resolution team. The role focuses on independent claims reviews, fair outcomes, and regulatory compliance, with a blended working arrangement and a 12-month fixed term.

Responsibilities

• Conduct independent reviews of insurance claims
• Investigate complaint causes and resolve member concerns
• Challenge insurer decisions where appropriate
• Monitor complaint queues and meet resolution timeframes
• Identify and report systemic incidents and breaches
• Contribute claims expertise to operational improvement projects