Summary

This mid-level coordinator will deliver member experience training and run quality audits across Neko Health's UK clinics and centralised support teams. The role coordinates multi-site training logistics, translates audit findings into service improvements, and requires regular travel between clinic sites.

Responsibilities

• Deliver member experience training to clinic teams
• Facilitate full-day sessions for clinicians and operators
• Run experience audits across clinics and support teams
• Score service standards against CARE and member manifesto
• Translate audit findings into experience improvements
• Coordinate training calendars, rooms and materials
• Track learning completion and share coaching insights