Summary

The Market and Customer Researcher supports AJ Bell’s D2C Insights team, delivering qualitative and quantitative customer and market research. The role covers surveys, interviews, competitor research and insight reporting for product, marketing and digital decisions. It is hybrid, with at least 50% of working time each month spent in the office.

Responsibilities

• Deliver mixed-method customer and market research projects
• Design surveys and analyse quantitative research results
• Recruit participants and conduct customer interviews
• Monitor competitors and report market developments
• Analyse research data and present actionable insights
• Plan always-on customer surveys and research
• Evaluate research data quality and platforms