Summary

This senior associate role supports operational service delivery for margin services and derivatives clients. The position manages client queries, service-level escalations, reporting, regulatory deliverables, and improvement projects across global operations.

Responsibilities

• Manage incoming and outgoing client queries
• Monitor operational service levels for clients
• Resolve escalations from identification through remediation
• Provide data analysis to clients
• Deliver client service reviews and workshops
• Support audits, regulatory deliverables, and action plans
• Maintain internal resources on SharePoint