Summary

Shield AI is seeking a senior engineering manager to lead forward deployed engineers supporting customer deployment, adoption, and operational success with the Hivemind SDK. The role owns team performance, customer outcomes, technical execution, and field feedback across customer engagements, with up to 30% travel.

Responsibilities

• Lead and develop forward deployed engineers
• Own staffing and execution for customer engagements
• Guide onboarding and deployment with the Hivemind SDK
• Translate customer goals into technical milestones
• Resolve complex software and integration issues
• Capture field feedback for product teams
• Represent customer needs in internal prioritization