Summary

This senior management role leads Figma's Technical Quality function for EMEA from the London hub on a hybrid basis. The role manages and develops technical support talent, owns scalable quality and escalation processes, and partners with Product, Engineering, and Support Operations to improve enterprise customer outcomes.

Responsibilities

• Build and lead the technical quality function
• Hire and develop technical support talent
• Design bug triage and resolution processes
• Partner with engineering on bug reporting
• Use support analytics to surface trends
• Coach enterprise and technical quality teams
• Support complex enterprise escalations