Summary

The manager will lead Everpure’s customer satisfaction center of excellence within the monetization organization. They will manage a dedicated team of CSAT COE analysts and own governance, reporting, and transformation initiatives across CapEx and subscription workflows. The role is hybrid and works cross-functionally with business intelligence, legal, finance, customer experience, and customer success.

Responsibilities

• Lead the CSAT governance transformation initiative
• Manage and coach CSAT COE analysts
• Design governance across CapEx and subscription workflows
• Oversee Tableau and ServiceNow reporting
• Coordinate cross-functional customer resolution processes
• Present customer trends and risks to leadership