Summary

This is an experienced, field-based major loss adjusting role handling high-value domestic property claims in Central London. The adjuster manages claims from instruction to completion, meeting customers face-to-face and delivering empathetic, cost-effective resolutions; Aviva describes a flexible working arrangement with around 50% office time for most colleagues.

Responsibilities

• Manage domestic property claims from instruction to completion
• Assess high-value and complex claims
• Meet customers face-to-face and guide them through claims
• Resolve claims cost-effectively while supporting customer outcomes
• Prepare reports and coordinate property reinstatement processes