Summary

Lead process engineering work for retail banking products and services, designing and improving end-to-end customer journeys. The role leads workstreams, embeds risk and controls, and mentors junior engineers; no working arrangement is specified.

Responsibilities

• Map end-to-end retail banking customer journeys
• Embed operational risks and controls into process designs
• Plan process engineering workstreams and manage dependencies
• Analyze process data and identify root causes
• Standardize and simplify servicing processes through automation
• Coach junior engineers through reviews and best practices
• Align product, operations, technology, and compliance partners