Summary

Lead site reliability engineer role at nice public safety, expanding the cloud platform engineering team. You will help ensure cloud platforms are observable, measurable, reliable, scalable, and maintainable by leading reliability improvements, root-cause investigations, and automation. The role is hands-on and hybrid, with work focused on azure, observability tooling, and production support for microservices and kubernetes.

Responsibilities

• Manage production reliability backlog and improvements
• Lead root cause investigations for outages
• Lead automation initiatives for low-value tasks
• Provide technical leadership to cloud operations
• Establish and enforce slo, sla, and error budgets
• Develop monitoring dashboards and alerting queries
• Configure observability platform tools and pipelines