Summary

This lead services engagement manager role scopes and plans eCOA software implementations for life sciences customers, working with sales, strategy, and services teams. The role leads eCOA service development and engagement operations, with work-from-home or office flexibility and estimated travel below 25%.

Responsibilities

• Prepare implementation proposals with sales and services teams
• Develop eCOA service offerings across customer types
• Set client expectations for implementation success
• Manage partner vendor contracting relationships
• Scope project plans, resource models, and statements of work
• Negotiate software implementation services contracts
• Scale eCOA engagement management operations