Summary

This lead service designer role focuses on creating seamless customer experiences and advancing service design across Lloyds Banking Group. The role leads design practice and colleagues’ development, and is based in London with a hybrid working arrangement.

Responsibilities

• Map current and future customer services
• Facilitate workshops to clarify needs and risks
• Document service journeys and design blueprints
• Guide teams toward evidence-informed design decisions
• Coach colleagues and develop service design practice
• Work with product owners and engineers