Summary

Lead design research for Wise’s Verification Experience squad, combining hands-on product research with people leadership and strategic direction. The role shapes customer-facing verification experiences and internal tools while managing and developing researchers.

Responsibilities

• Set research priorities across the verification squad
• Lead strategic and complex research projects
• Manage and develop direct-report researchers
• Shape product direction through customer evidence
• Guide qualitative and quantitative research work
• Influence senior stakeholders on customer decisions
• Evaluate AI tools while maintaining research rigour