Summary

Lead product analyst for Wise’s Send tribe, focused on improving verification, transfer predictability, and customer support for high-volume customers. The role uses SQL, Python, experimentation, and causal analysis, and is hybrid with a London office.

Responsibilities

• Analyze transfer verification journeys and documentation requirements
• Track the impact of verification improvements
• Identify friction in high-volume customer experiences
• Analyze service response times and quality
• Define support strategies for customer segments
• Set product KPIs and monitor feature impact