Summary

Lead product analytics for Wise's Send tribe, focusing on transfer verification, service quality, customer retention, and growth. The role uses SQL, Python, experimentation, causal analysis, and self-serve analytics tools in a hybrid London-based environment.

Responsibilities

• Lead insight generation for transfer verification
• Analyse documentation requirements and verification friction
• Track impact of product and service changes
• Define support operations scaling strategies
• Segment customers requiring specialised attention
• Set product kpis and monitor engagement