Summary

Lead product analyst for Wise’s Send tribe, focused on transfer verification, customer support, and high-volume customer experience. Use SQL, Python, experimentation, and causal analysis in a hybrid role based in London.

Responsibilities

• Measure impact of transfer verification changes
• Analyze documentation friction in transfer journeys
• Evaluate support response times and service quality
• Identify customer segments at risk of churn
• Set and monitor product conversion and engagement kpis
• Conduct a/b tests and causal analyses