Summary

This lead-level individual contributor role provides advanced technical guidance across partner implementations, integrations, deployments, and product adoption. The position leads escalated troubleshooting, implementation standards, enablement, and technical governance in a hybrid working model with up to 20% regional travel.

Responsibilities

• Lead complex partner implementation projects
• Troubleshoot escalated technical partner issues
• Define scalable deployment and readiness standards
• Guide implementation-to-support handoffs
• Create technical playbooks and best practices
• Mentor implementation engineers and partner teams
• Represent partner needs in planning forums